At AK Pure Skin, we stand behind the quality of our products and aim to provide the best experience for our customers. If you are not fully satisfied with your purchase, we’re here to help.

Returns

• Eligibility: Returns are accepted for unopened, unused products in their original packaging within 30 days of the purchase date.
• Non-Returnable Items: Opened or used products, gift cards, and promotional items are non-returnable.
• Process: To initiate a return, please contact our customer service team at [insert contact email] with your order number and reason for the return. We will provide you with detailed instructions.

Exchanges
We accept exchanges for unopened and unused products within 30 days of purchase. Please contact our customer service team to initiate the exchange process.

Refunds

• Refunds will be issued to the original payment method once the returned product is received and inspected. Please allow 5–10 business days for the refund to process.
• Shipping fees are non-refundable.

Damaged or Defective Products
If you receive a damaged or defective product, please notify us within 7 days of delivery with photos of the issue. We will provide a replacement or a full refund.

Shipping Costs

• Customers are responsible for the cost of return shipping, except for defective or damaged items.

Contact Us
For questions or assistance, please contact us at akpureskin@akpureskin.is or +354 790 5252. We’re here to help!